WARRANTY POLICY

CLAIM REPLACEMENT POLICY FOR RETAIL CUSTOMERS

SEGMENT WISE CLAIM POLICY
TWO WHEELER (TUBELESS & TUBE TYPE) TYRES UNCONDITIONAL WARRANTY, Up to 25% wear or 1 Years , wichever is earlier be replaced FREE OF COST . After 25% wear or 3 Years, wichever is earlier, Warranty is only for manufacturing defects and the tyres will be replaced on WEAR PRO RATA BASIS .
THREE WHEELER TYRES UNCONDITIONAL WARRANTY, Up to 25% wear or 6 months , wichever is earlier be replaced FREE OF COST . After 25% wear or 1 Year, wichever is earlier, Warranty is only for manufacturing defects and the tyres will be replaced on WEAR PRO RATA BASIS .
ULTRA LIGHT TRUCK TYRES UNCONDITIONAL WARRANTY, Up to 25% wear or 6 months , wichever is earlier be replaced FREE OF COST . After 25% wear or 1 Year, wichever is earlier, Warranty is only for manufacturing defects and the tyres will be replaced on WEAR PRO RATA BASIS .
AGRICULTURAL (TRACTOR) TYRES UNCONDITIONAL WARRANTY, Up to 25% wear or 6 months , wichever is earlier be replaced FREE OF COST . After 25% wear or 1 Year, wichever is earlier, Warranty is only for manufacturing defects and the tyres will be replaced on WEAR PRO RATA BASIS .
LIGHT COMMERCIAL VEHICLE TYRES UNCONDITIONAL WARRANTY, Up to 25% wear or 6 months , wichever is earlier be replaced FREE OF COST . After 25% wear or 1 Year, wichever is earlier, Warranty is only for manufacturing defects and the tyres will be replaced on WEAR PRO RATA BASIS .
IMPLEMENT TYRES UNCONDITIONAL WARRANTY, Up to 25% wear or 6 months , wichever is earlier be replaced FREE OF COST . After 25% wear or 1 Year, wichever is earlier, Warranty is only for manufacturing defects and the tyres will be replaced on WEAR PRO RATA BASIS .

Above policy is effective for supplies made on or after 1st april 2017 .

• No claims to be entertained on totally worn out tyres.( NIL NSD)
• Claims will only be entertained up to (03) three years from date Sale.
• Wear pro rata can be collected for tyres with manufacturing defects, and should be mentioned in each & every claim report.
• Claims Tyres, which do not comply with our policies, will be called for explanation and replacement for such tyres may get held up till shorted out.
• The Consignee Agent/Distributor/Dealer, while taking the tyre for service claim, should mark all Defect Areas on the tyre .
• Any claim against the tyre will only be applicable if produced along with original cash memo with tyre serial number mentioned on the same.
• No warranty applicable for the tyres that has been repaired.
• Decision of the company will be final regarding any claim settlement.
• Credit note for the accepted tyres will only be issued after the receipt of such tyres in the factory. Credit note will be issued on Quarterly basis.

YOKAMA TYRES

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